Customer Service Analyst in Johnstown, PA at Health Support Center

Date Posted: 8/28/2018

Job Snapshot

Job Description

Health Support Center

Job Summary
Serves as a resource to assist patients with resolving patient account issues.

Job Responsiblities
  • Assist callers with questions on accounts or provide explanations on accounts, communicating in a professional and courteous manner 
  • Confers with supervisor to obtain additional information and clarification to resolve the customer’s problem, if needed
  • Manage incoming patient correspondence via US Mail and electronic mail
  • Ensure appropriate discounts are applied to accounts during engagements with patients
  • Accept payment via telephone
  • Process credit card payments received in daily correspondence
  • Adhere to departmental quality and productivity standards

Job Requirements

Job Requirements

High school diploma or equivalent required 
Two years of college preferred
Associate’s degree preferred 

Required Skills 
Minimum Required Work Experience
  • One year of related experience required in a customer service or call center related environment, preferably in healthcare.
  • Basic proficiency in Microsoft Office applications.
  • Requires critical thinking skills, problem solving, decisive judgment, ability to work with minimal supervision.  Must be able to work in a stressful environment and take appropriate action.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran