Director, Operations in Brentwood, TN at Health Support Center

Date Posted: 9/10/2018

Job Snapshot

Job Description

Health Support Center


The Director, Operations provides strategic oversight to operations with a focus on growth and volume activities related to the promotion of LifePoint Health and its partner facilities, serves as a key contributor for leading strategy in establishing LifePoint Health Physician Services as a premier clinical organization, and advances physician strategies in every market.


To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

Assists Group Operations and Physician Services operations teams in the development of long and short-range group practice operations plans, which will include operational assessment analyses. 

Partner with Directors and Senior Directors to identify and facilitate practice performance improvement opportu-nities in the physician clinics, includes serving as an internal consultant performing practice operational and financial (Revenue Cycle Management, P&L) assessments and improvement plans.

Assist the Vice President, Physician Services and Senior Directors in the development of departmental goals, and monitor, interpret, and analyze practice operational performance for realization of established plans and objectives for the practices. 

Perform physician practice operational assessments, both operational and financial, of several different types of LifePoint Health owned physician practice specialties to identify opportunities to improve performance. 

Identify and report trends and potential business opportunities, making recommendations for action, and directing the preparation of internal operational reports and assure reports reliably reflect the operational position of the practices.  

Research information from a variety of systems and resources to produce meaningful and compelling insights and information to improve practice performance outcomes.

Lead analysis and explore means of reducing practice operating costs and increase revenues based on knowledge of market trends, financial reports and operating procedures.

Serve as interim Market Director when needed to provide overall management of the clinical and practice opera-tions of multi-specialty providers.

Assist in growing/building on current organizational structures and processes to improve the delivery of high quali-ty patient care and performance improvement.

Lead the Operational Practice Assessments process and execution of action plans.

Participate in key decisions pertaining to strategic initiatives, operating model and operational execution.

Assist in the development and direction of implementing strategic business and/or operational plans, projects, programs, and systems.

Train the Field Operational Staff in raising awareness and knowledge of operational management matters, policies, and processes.

Regular and reliable attendance.

Perform other duties as assigned.

Additional Information:

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the ap-plication of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Job Requirements


The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor's Degree.

Experience: Minimum of 7 years related experience; Experience in Physician practice preferred.

Certifications: N/A

Licenses: N/A

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and in-terpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motive and persuade others.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices.

Department Specific -- Decisions impact the management and operations within a department. May contribute to business, and operational decisions that affect the department.

Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.

Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, project over-sight, and resource allocation.


The physical demands described here are representative of those that must be met by an employee to successful-ly perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended pe-riods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

 Noise level in the work environment is typical for an office and/or hospital environment.

Extensive overnight travel (over 50%) by land and/or air.

LifePoint Health is committed to being a place where employees want to work and takes seriously our responsibility to comply with all regulatory and legal guidelines throughout the recruitment and hiring process. The recruiting process with LifePoint Health will always include emails to job candidates from an address ending in “”, as well as at least one phone interview and/or in-person interview prior to hiring.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran


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