IT Serv Tech in Maysville, KY at Meadowview Regional Medical Center

Date Posted: 7/31/2020

Job Snapshot

Job Description

Meadowview Regional Medical Center

  • Enters support requests into tracking system and assigns ticket number or other identification.
  • Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
  • Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
  • Documents and reports customer inquiries regarding new/different functionality.
  • Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
  • Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Job Requirements

Minimum Education
High school diploma or equivalent required

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

LifePoint Health - (615) 920-7000

330 Seven Springs Way, Brentwood, Tennessee 37027

© 2018 LifePoint Health, Inc.

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