Managing Engineer, Infrastructure Services (Storage) in Brentwood, TN at Health Support Center

Date Posted: 5/7/2018

Job Snapshot

Job Description

Health Support Center


The Managing Engineer, Infrastructure Services is responsible for the standardization and operational optimiza-tion of specific Health Informatics & Technology Services (HITS) infrastructure services.  Leads team responsible for the build, design, maintenance, optimal performance and security infrastructure systems, tools and processes while acting as primary enterprise wide forward facing contact to all Health Support Center (HSC) and facility employees.

The position requires a high-level understanding of virtualization technologies and the ability to leverage the technical knowledge of the VMware team members to ensure that the virtualization infrastructure is maintained and expanded in alignment with Lifepoint’s strategic direction while complimenting other infrastructure services (Storage/Citrix/Server Hardware).  

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.  
  • Act as subject matter expert for more than one information system, tool or process providing expertise, guidance, and standardization across LifePoint as well as with acquired entities.
  • Serves as the escalation point for operational issues for HSC and facilities.
  • Understand strategic vision of HITS Infrastructure Services department and align system and / or application to support and advance vision and business objectives.
  • Partner with facility IT staff to bring resolution to any issues or escalations and to optimize application or system use.
  • Create and implement standard operating procedures and processes for the department and enforce departmental policy compliance.
  • Develop workflow and methodology process to support infrastructure system, tool or process.
  • Primary point of contact for strategic technology vendor relationships, ensure vendor accountability and alignment to business objectives. 
  • Understand and evaluate applicable risk associated with assigned information system, tool or process and provide guidance to leadership.
  • Provide business leadership support in areas of procurements, budget recommendations, and forecasting for specific information system, tool or process. 
  • Regular and reliable attendance.
  • Perform other duties as assigned.
Additional Information: 
  • Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
  • Access to and / or works with sensitive and / or confidential information.
  • Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Business Office Standards and Recommended Practices. 
  • Supervise the work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing productivity. May offer recommendations for hiring, termination and pay adjustments, but do not have final responsibility for making these decisions.

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

  • High School Diploma or GED  
  • Minimum 5 years of relevant experience; experience working in multi-facility healthcare information services department; minimum 1 year of supervisory experience required.
  • Certifications:  Dependent on area of expertise

The position requires an individual with a strong background in enterprise-class, storage-related technologies and skills whom can provide technical leadership and guidance to their team regarding the following;

Storage Area Network switches (SAN)

Storage Tiering Concepts

Storage platforms

SAN protocols

Storage replication

Storage health/performance monitoring and reporting tools 

Disaster recovery solutions that leveraging the storage environment

Storage provisioning practices

Forecasting/planning storage needs and strategic direction

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.  Not applicable.

Advanced Technical Computer Skills -- Utilize complex computer operations (intermediate / advance program-ming, relational databases, and operating systems) and advanced features of software packages.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Department Specific – Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 


Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.
Minimum overnight travel (up to 10%) by land and/or air.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran


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