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Office Coordinator Med Access Roxboro in Roxboro, NC at Person Memorial Hospital

Date Posted: 12/30/2018

Job Snapshot

Job Description

Person Memorial Hospital

Summary/Objective
The Office Coordinator is responsible for establishing and maintaining guest services. The position is responsible for the various tasks involved in the overall operation of the clinic, developing staff and controlling supply expenses.
 
Essential Functions
  1. Ensures that each patient and guest receives outstanding service by providing a guest-friendly environment.
  2. Recruits, trains, develops and communicates with all registration staff (in conjunction with practice manager) as well as assesses performance on a regular basis.
  3. Available to float to registration shifts when needed.
  4. Manages and maintains office supply ordering. Stocking patient drinks, crackers and autoclave water.
  5. Reconciles and deposits all clinic collections daily.
  6. Employee timeclock management. Ensuring all employees are punching in and out accurately and taking breaks. Timecards should be completed in accordance with LifePoint’s policies. Also acting as point person for schedule conflicts and call offs.
  7. Following up on low survey scores.
  8. Learn intricacies of scheduling across all locations and act as back-up to Practice Manager. With the possibility of moving all scheduling to the Coordinator in the future.
  9. Implements and maintains guest service standards.
  10. Maintains adherence to all company policies and procedures.
  11. Performs any other duties as assigned by Practice Manager.
 
Competencies
  1. Problem Solving/Analysis.
  2. Leadership.
  3. Teamwork Orientation.
  4. Customer/Client Focus.
  5. Initiative.
  6. Time Management.
  7. Communication Proficiency.
  8. Technical Capacity.
     
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
 
This job requires the employee to lift at least 25 pounds infrequently.
 
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours may be adjusted according to individual need. Occasional evening and weekend work may be required as job duties demand.
 
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

Required Education and Experience
High school diploma or equivalent.
 
Preferred Education and Experience
Some experience in the customer service industry.
Knowledge of healthcare registration and/or billing.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran