Operator-Telecom - PRN (as needed) in Hickory, NC at Frye Regional Medical Center

Date Posted: 11/1/2019

Job Snapshot

Job Description

Frye Regional Medical Center

As a part of Duke LifePoint Healthcare, our community hospital is being supported with more resources than ever before. Duke LifePoint combines Duke University Health System's unparalleled expertise in clinical excellence, quality and patient safety with LifePoint Health's financial resources and extensive operational experience - making our hospital even stronger. 
Duke LifePoint Healthcare's pledge to our hospital and the communities we serve is quality, expertise and commitment.
  • Quality is the cornerstone of Duke LifePoint, and it is the central focus of everything the organization and our hospital strive to achieve. 
  • Duke LifePoint pledges to bring a wealth of expertise and resources to strengthen the already excellent care our hospital delivers. 
  • And, Duke LifePoint's commitment is to work collaboratively with our hospital to make our community healthier by strengthening local healthcare delivery for the future.  

For more information about Duke LifePoint, visit www.dukelifepointhealthcare.com

Job Description:

  1. Ensure smooth functioning of hospital switchboard communications
  2. Answer and route correctly all incoming and outgoing phone calls
  3. Assist patients, take messages and log calls for physicians, staff and others
  4. Monitor and respond to alarm panels
  5. Respond to codes promptly and appropriately
  6. Contact appropriate personnel in emergency situations
  7. Adherence to all core measure initiatives, patient safety goals, and NQF Safe Practices

Job Requirements

Computer skills required
High School diploma or GED preferred.
1 year customer service experience preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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