Patient Access Special - PRN in Galax, VA at Twin County Regional Healthcare

Date Posted: 3/24/2021

Job Snapshot

Job Description

Twin County Regional Healthcare

The Patient Access Specialist purpose is to interview patients or family members to obtain accurate demographic and financial information, explain consents, distribute patient education hand-outs and explain their contents, obtain consent and responsibility signatures and answer any questions the patient or family member may have.

Minimum Education


High school diploma or equivalent required, Associates degree in Administrative Support Technology, Business or Office Technology preferred.

Medical terminology experience recommended.

Proficient in use of software programs.

Excellent customer service and telephone skills a must.

Required Skills


Excellent oral and written communication skills.

Familiarity with organization and functions of each hospital department.

Ability to problem-solve effectively and handle stress in a positive manner.

Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments.

Ability to work varying shifts (evenings, weekends, holidays) required.

Essential Functions

Customer Service—Meet and greet patients and families.

Obtain accurate demographic and financial information.

Explain treatment and responsibilities forms.

Verify insurance benefits, eligibility, and obtain insurance authorizations when necessary.

Obtain patient’s orders and requests. Review each for proper diagnosis.

Uses interpersonal skills in dealing with co-workers, patients, and families.

Participates in department meetings and attends all other required meetings.

Collect deposits, co-pays, and deductibles.

Obtains authorizations when necessary.

Maintains log.

Educates patients/families regarding patient rights, advance directives, and distributes patient guides.

Provide coverage for switchboard duties when necessary.

Functional Demands

Ability to work 12 hours shifts required, day or night.

Must be able to lift up to 50 pounds.

Must be able to sit long periods of time.

Work requires physical ability such as walking, standing and bending.

Must be able to talk and listen in order to communicate with patients.

Must be able to read and write effectively.

Exposure to blood, body fluids and hazardous wastes is frequent and one must carry out universal precautions according to hospital policy.

May be exposed to injury by irrational and disturbed patients, patients with  communicable diseases and/or potentially dangerous equipment.

Job Requirements

See above
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

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330 Seven Springs Way, Brentwood, Tennessee 37027

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