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Patient Access Specialist (Nights - 7-7a, rotating weekends) in Columbia, SC at Providence Health

Date Posted: 5/19/2019

Job Snapshot

Job Description

Providence Health

Founded as Providence Hospitals in 1938 by the Sisters of Charity of St. Augustine, Providence's two free standing full-service hospitals and numerous satellite practices maintain a true devotion to advanced clinical expertise and unmatched compassion. On February 2, 2016, Providence became part of the LifePoint Health network, and shortly thereafter, changed its name to Providence Health to better represent the full complement of its services. Driven by quality, compassion, and Christ, Providence treats the whole person- body, mind, and spirit.
Providence Health is currently looking for an experienced Patient Access Service Specialist to join our Downtown team. Candidate must be available for weekend shifts.
Position Summary
  • The Patient Access Specialist is responsible for exceeding the customer's expectation (customer is herein defined as the patient, patient's family members, physician/physician office staff and hospital departments reliant upon Central Scheduling operationally) while accomplishing accurate and timely acquisition of information.
  • Routine verbal, written and in-person communication with customers will serve to present a positive and professional image fully geared towards excellent customer service.
  • Receiving scheduling and registration requests in a timely and accurate manner and entering that data into the system efficiently is of key importance.
  • The Specialist will question requests for service that are seemingly inappropriate and will demonstrate the ability to problem solve, screen the patient for health-related issues and document critical information within the scheduling system.
  • The Specialist also strives to achieve average or better scheduling/registration times and accuracy rating while consistently providing patients with accurate information, following scheduling/registration guidelines, and handling an equitable number of registrations per assigned shift.
  • Routine audit of performance documenting a 90 to 95% success rate will meet expectations; 95% or better exceeds expectations.

Job Requirements

Essential Functions
  • The Patient Access Specialist interviews patients and/or patient family members to obtain the necessary demographic, guarantor and insurance information.
  • The Specialist verifies insurance information, coinsurance, co-pay and deductible amounts; documents the system and shares this information with the patient when appropriate so as to assist with the collection of patient out-of-pocket expense prior to service being rendered.
  • Attention to detail, promptly returning phone calls, and alerting a member of the Patient Access Services Leadership Team to high risk situations are extremely critical.
  • The Patient Access Specialist maintains a courteous and professional demeanor, always identifies him/herself by name and department, and greets customers with a friendly reception while displaying concern, compassion and respect.
  • The Specialist analyzes relationship issues on a routine basis so as to discover and address issues within a reasonable time avoiding the development of an on-going problem.
  • The Specialist provides support and assistance to coworkers and works unconditionally with other hospital staff members to provide the highest level of service possible.
  • Observes and supports hospital policies without reservation. Attends departmental meetings, in-services and other meetings as required to maintain professional growth.
  • Facilitates change so as to promote the advancement and application of new knowledge about health care

 

Experience

Two years progressive responsibility in a healthcare and/or customer service setting preferred. Proficiency in hospital software systems (Meditech preferred) and Microsoft Office products a plus.

 

Education

Two-year degree in Healthcare or Business Administration preferred; customer service and/or healthcare patient access experience may be substituted.
Location
Providence Health Downtown
2435 Forest Drive
Shifts
7a-7p rotating days/weekends

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran