Patient Access Supervisor in Athens, TN at Starr Regional Medical Center

Date Posted: 2/27/2018

Job Snapshot

Job Description

Starr Regional Medical Center

Supervisor - Patient Access / Revenue Integrity - FT position available.
Core competencies for the position includes, but is not limited to the following:
  • Manages the daily operations for all patient registration functions to ensure alignment with departmental and organizational objectives. 
  • Implements and supports HSC processes, policies and procedures as directed. 
  • Works with HSC support team in identifying opportunities for improvement in customer satisfaction, quality performance and fiscal responsibility. 
  • Oversees the Registration functions for all ancillary departments. 
  • Performs Revenue Integrity activities to include quarterly chart audit and perform daily Charge Reconciliation in accordance to the SOX guidelines set forth by the HSC.
  • Developing/Implementing specific departmental goals for:
    • Customer Service (fostering a service oriented attitude with Patients, Physicians/Physician’s Office Staff and Ancillary Department personnel).
    • Developing/Monitoring Performance standards for all employees performing Registration duties:
    • Accuracy and quality of data collected
    • Quantity of data collected
    • Timeliness in the registration process and cycle time in getting the patient to their point(s) of service
    • Upfront Collections
    • Meets on a regular basis (at least monthly) with registration/scheduling staff to communicate how they are performing collectively and individually in attaining departmental goals.  Initiates discussion on opportunities to continually improve performance for quality, customer satisfaction and upfront collections.
    • Measures and Monitors staff performance on a monthly basis (taking necessary individual performance improvement action when appropriate).
  • Manages and oversees:
    • Approval of time for payroll processing
    • Staff scheduling
    • Recruitment (selecting candidates with positive attitudes and aptitudes (pre-testing, when possible, to ensure their ability to be successful and meet expectations.
    • Employee evaluations (to include performance improvement initiatives, when necessary).
    • On-going staff education/training Meets on a periodic basis with physician’s office staff to improve communication and share ideas to improve processes.  Recognize office staff for their support and ideas and celebrate successes.
    • Performs daily Charge Reconciliation per SOX guidelines and prepares quarterly Chart Audit per SOX guidelines.
  • Practices and adheres to the “Code of Conduct” philosophy and Mission and Value statement of the Hospital.
  • Supports special projects and business analysis as requested.
  • Adheres to all Hospital/HSC Policies and Procedures.

Job Requirements

Qualifications for the position:
  • Education:  Bachelor’s degree in related field. (or equivalent work experience)
  • Certifications: None required (Recommend individual career goals include becoming certified thru NAHAM, HFMA or other related programs).
  • Required Work Experience: Recommend 5 or more years of recent, progressive related experience in Healthcare Setting
  • Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.  Must be able to work in a stressful environment and take appropriate action.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran