Patient Service Rep - Piedmont Cardiology - Full Time Days in Hickory, NC at Frye Regional Medical Center

Date Posted: 11/9/2019

Job Snapshot

Job Description

Frye Regional Medical Center

As a part of Duke LifePoint Healthcare, our community hospital is being supported with more resources than ever before. Duke LifePoint combines Duke University Health System's unparalleled expertise in clinical excellence, quality and patient safety with LifePoint Health's financial resources and extensive operational experience - making our hospital even stronger. 
Duke LifePoint Healthcare's pledge to our hospital and the communities we serve is quality, expertise and commitment.
  • Quality is the cornerstone of Duke LifePoint, and it is the central focus of everything the organization and our hospital strive to achieve. 
  • Duke LifePoint pledges to bring a wealth of expertise and resources to strengthen the already excellent care our hospital delivers. 
  • And, Duke LifePoint's commitment is to work collaboratively with our hospital to make our community healthier by strengthening local healthcare delivery for the future.  
For more information about Duke LifePoint, visit
Job Description:
  1. Greeting patients entering the physician practice.
  2. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
  3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
  4. Assists in checking out patients and assists them with referral processing and scheduling process
  5. Collects co-pays and posts charges.
  6. Charge entry and patient balance processing. 
  7. Distributes information to patients regarding office policies, procedures, information about the practice, etc.
  8. Explain and enroll patients in the patient portal.
  9. Additional responsibilities as needed.

Job Requirements

Education: High school diploma/GED required with completion medical office assistant program referred.
Certification: Prefer healthcare management/administration certification.
Experience: Must have a minimum of 2 years of experience working in a medical office setting
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran