Practice Manager in Roxboro, NC at Person Memorial Hospital

Date Posted: 7/28/2017

Job Snapshot

Job Description

Supervises the day to day operations of Physician Services’ Offices under the general direction of the Director of Physician Services.

Builds strong positive communication with physicians, Practice Manager and works as a team to enhance the success of the practices.

Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.

Identifies and implements opportunities to build employee morale and individual motivation.

Collaborates with Human Resources to ensure consistency in labor and employee relations.

Selects and hires employees according to established guidelines.  Monitors, coaches, develops and evaluates staff performance on an ongoing basis.

Plans, evaluates, recommends and implements new initiatives when appropriate.

Coordinates orientation of all new staff including orientation, information system, competency checklists, class coordination, etc.

Responsible for assuring customer/patient service needs are met.  Monitors patient service feedback and contributes to the process of resolving complaints and service issues. 

Assists with performance appraisals and competencies (initially and annually) and identifies behavior/performance issues and clinical/knowledge deficiencies for each employee.

Coaches/counsels employees with performance or behavioral problems.

Assigns and checks work results for quality, accuracy and timeliness, and performs/documents audits.

Provide ongoing orientation and training to staff of departmental policies and procedures. 

Investigates complaints, errors, operational or equipment problems, and takes corrective action.

Ensures staff comply with hospital and departmental policies, providing timely notification, interpretation and instruction, and as appropriate, recommending and applying disciplinary action as needed.

Consistently and creatively rewards/recognizes the achievements and accomplishments of staff.

Analyzes and staffs front and back office staff to meet the needs of health care professionals and patients efficiently.

Modifies schedules to reflect changing patient census.

Assist with developing clinic and department goals to be incorporated into the Strategic Plan.

Completes weekly rounding on clinics and reports back any concerns from staff or physicians.

Prepares practice budget with Market Director.

Ensures practice meets budget for volume, revenue, and expenses.

Job Requirements

-      High School Diploma or equivalent required

-      Bachelor’s Degree in Healthcare, Practice Management, Finance, Business or relevant field preferred.

-      Minimum 2 years’ management experience in a healthcare setting.

-      Proficient with Microsoft Office Suite

-      Must be able to meet deadlines, possess good organizational skills, problem solve, and have sound judgement.

-      Knowledgeable about regulations, policies and procedures.

-      Ability to communicate effectively and develop positive relationships with medical and administrative staff, patients and the community.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran