Provides a centralized source for scheduling certain diagnostic and/or therapeutic procedures for all patients. Collects and enters complete and accurate demographic and insurance information prior to the patients’ arrival. Verifies insurance coverage and obtains authorizations and pre-certifications from insurance companies. Works effectively with Physicians and their office staff to collect the required demographic and insurance information, along with the completed physician order to schedule the requested procedure. Contacts the patient before the scheduled appointment, to remind the patient, set the expectation of payment, and answer any questions the patient may have.
Minimum Education
High school diploma or equivalent required
Certifications
Customer Service Certification desirable; Patient Access Certification desirable
Minimum Work Experience
Minimum one (1) year in customer service focused environment. Computer, data entry experience. Familiar with Third Party Payers Utilization Management Requirements for Outpatient Procedures. Must possess an understanding of Medical Terminology and diagnostic procedures. Previous scheduling or medical diagnostic department experience.
LifePoint Health - (615) 920-7000
330 Seven Springs Way, Brentwood, Tennessee 37027
© 2018 LifePoint Health, Inc.
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