Service Desk Analyst in Henderson, NC at Maria Parham Health

Job Requirements

Minimum Education
High school diploma or equivalent
Graduation from an accredited two year college with course work in computer science or related fields.
A four year associate degree in computer science and/or A+ certification preferred.
Or, any equivalent combination of training and experience.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Minimum Work Experience
Six plus years’ experience supporting and trouble-shooting computer systems software and hardware within multiple operating environments. Moderate to advanced experience with personal computers and Microsoft/Windows applications in a networked environment. Knowledgeable of operating systems and commands, service desk support systems such as ServiceNow, PDQ, and advanced troubleshooting processes and procedures. Strong desire to provide outstanding customer service. Must be dependable, accurate, possess both excellent verbal and written communication skills, and be able to work independently without close supervision. Ability to follow written and verbal instructions in a fast-paced environment while performing multiple tasks.