Sr Serv Desk Analyst in Henderson, NC at Maria Parham Health

Date Posted: 11/15/2019

Job Snapshot

Job Description

Maria Parham Health

Provides first level support to internal customers regarding basic application, hardware and service/network requests.

Enters support requests into tracking system and assigns ticket number or other identification.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new/different functionality.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Job Requirements

Minimum EducationHigh school diploma or equivalent

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran