Supervisor, Patient Access in Sanford, NC at Central Carolina Hospital

Date Posted: 7/9/2018

Job Snapshot

Job Description

Central Carolina Hospital

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.
Essential Functions
  • Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
  • Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
  • Maintains positive customer service at all times, assisting staff in resolving issues.
  • Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
  • Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned. 
  • Perform all Patient Access functions as needed.
  • Acts as part of the management team to ensure that the group is meeting all operational goals.

Job Requirements

Job Requirements
  • High school diploma or equivalent required
  • Associate’s degree or Bachelor's degree preferred.
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • Four or more years of experience in medical facility, health insurance, or related area.
  • Five or more years of experience in Patient Access with two or more years in a supervisory or lead role preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran


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