Systems Engineer-Infrastructure Services in Brentwood, TN at Health Support Center

Date Posted: 6/27/2018

Job Snapshot

Job Description

Health Support Center


The Systems Engineer, Infrastructure Services builds, designs, maintains functionality, and enhances performance and security for enterprise-wide infrastructure system, tool or process.  Responsible for triage and level 3 issue resolution.


To perform this job, an individual must perform each essential function satisfacto-rily with or without a reasonable accommodation. 

Act as subject matter expert (SME) for at least one information system, tool or process providing expertise, guid-ance, and standardization enterprise-wide.

Build, design, and fix infrastructure system, tool or process to support Health Infrastructure & Technology Ser-vices (HITS) Infrastructure Services strategic objectives continually seeking opportunities for efficiencies through automation.

Triage, document and act as level 3 issues resolution from ticket management system.

Maintain vendor relationships to support infrastructure systems participating in pre-sales and post-sales conversations.

Regular and reliable attendance.

Perform other duties as assigned.

Additional Information:

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and / or works with sensitive and / or confidential information.

Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA). 

Skilled in the application of pol-icies and procedures.  Knowledge of Business Office Standards and Recommended Practices.

Job Requirements


The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor's Degree or equivalent relevant experience.

Experience: Minimum 3 years of relevant experience.

Certifications: N/A

Licenses: N/A

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and in-terpret graphs.  Not applicable.

Advanced Technical Computer Skills -- Utilize complex computer operations (intermediate / advance program-ming, relational databases, and operating systems) and advanced features of software packages.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in func-tional areas, interact with others and make presentations to department or middle management.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situa-tion. Problems are solved using knowledge and skills, general precedents and practices.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve re-sults with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended pe-riods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

LifePoint Health is committed to being a place where employees want to work and takes seriously our responsibility to comply with all regulatory and legal guidelines throughout the recruitment and hiring process. The recruiting process with LifePoint Health will always include emails to job candidates from an address ending in “”, as well as at least one phone interview and/or in-person interview prior to hiring.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran


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