Call Center Supervisor-FT-Days in Winchester, KY at Clark Regional Medical Center

Date Posted: 3/13/2018

Job Snapshot

Job Description

Clark Regional Medical Center

'Making Communities Healthier'...

You can get to know who we are and what truly makes us different by our mission, 'Making Communities Healthier'. As health care evolves, Clark Regional Medical Center is transforming patient safety and quality care - pushing the limits and paving the way to establish new practices and set new standards.  We believe in putting the patient at the center of everything we do.  We are developing the most innovative patient experiences with out constant investment in continuing education and leadership development programs.

We want you on out team...Clark Regional Medical Center is located in Winchester, an 18 minute from Lexington, KY.  We are searching for a Call Center Supervisor.  This is a full-time, day shift position supervising staff activities and acting as a liaison between the Call Center staff and Providers. 

We are committed to serving the needs of our community and our region with exceptional quality and we are passionately focused on our patients.  We consider quality more than just a set of criteria.  It is a way of life for Clark, encompassing everything we do.  This is an exciting time to join our team as we continue to grow and expand with new services.

At Clark Regional, we believe in building careers.  That is why we offer an excellent tuition reimbursement program, competitive pay, a generous paid time off program, flexible spending account plan, choice of health insurance plans, dental, vision, life, disability plans, discounts in our café and various discounts in our community, traditional and Roth 401 (k) plans with a match, and free parking on our beautiful campus.

Essential functions include, but are not limited to:

  • Determines, coordinates and supervises daily staffing assignments and levels
  • Provides direction, orientation, training, coaching, and mentoring to staff.  Performs or assists with performance evaluations and disciplinary actions
  • Assesses and ensures quality of services delivered and facilitates staff development programs.  Ensures staff compliance with departmental and organizational policies, procedures, and protocols
  • Performs staff responsibilities as needed to fulfill required service levels
  • Leads the handling and resolution of complex issues and complaints
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action

Job Requirements


  • High school diploma or equivalent, required

Required Skills:

  • At least 2 years Supervisor experience, required

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran