Contact Center Operator, Contact Center .8F (7467-3072) in Marquette, MI at UP Health System- Marquette

Date Posted: 8/6/2018

Job Snapshot

Job Description

UP Health System - Marquette

Operates tele-directory, answers calls, gives information and inquiries to identify, select and transfer to appropriate person.

Maintains tele-directory. Coordinates repairs and loans of beepers as needed.

Makes clear and audible announcements over the public address, beeping, and radio systems.

Maintains knowledge of all codes and duties related for each code. Initiates codes and call groups for notifications from multiple sources.

Prioritizes duties, calls, emergencies, stats, monitors, alarms and alerts and reception window.

Understands building monitors, able to reset and informs appropriate personnel of alarms, troubles or irregularities. Monitors security cameras and operates related equipment.

Assists with the return of vehicles after hours for patients using valet service. Safeguards keys and battery charger for valet and other departments.

Job Requirements

Minimum Education
  • High school diploma or equivalent required
  • Associates Degree or higher preferred
*Years of relevant experience may be substituted for required education.

Required Skills
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
  • 6 months as switchboard operator or receptionist preferred
  • 1 year clerical experience preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran