Float Clerk Physician Practices in Mayfield, KY at Jackson Purchase Medical Center

Date Posted: 6/7/2018

Job Snapshot

Job Description

Jackson Purchase Medical Center

This position is responsible for day-to-day administrative and general office duties including scheduling patient appointments per provider instructions, filing, faxing, and data entry.  The position will float as needed among all practices to provide adequate coverage.

• Schedules appointments for patients either by phone or in person per practice guidelines.
• Maintains scheduling system so records are accurate and complete which can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g., cancellations or additions) ate input daily into master schedule.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Follows all policies on safety and security policies and procedures at JPMC.
• Appropriately and courteously screens solicitor for relevance to organizational needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Performs other duties as assigned.

Job Requirements

High School Diploma/GED

Associate Degree Preferred

Computer Skills/Typing Required

Excellent Customer Service Skills

Excellent Telephone Etiquette

Previous Experience Preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran


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