Office Clerk - Twin County Gastroenterology in Galax, VA at Twin County Regional Healthcare

Date Posted: 11/8/2018

Job Snapshot

Job Description

Twin County Regional Healthcare


Education and Experience:

High school diploma or equivalent required

Knowledge and experience with computers, coding, and medical terminology preferred


Carries out front office activities in a kind and courteous manner and is helpful to customers and their families. 

Notifies office manager of customer complaints in a timely manner

Gathers appropriate demographic information on each customer and updates the practice management system

Notifies customers of long waits and offers alternatives

Ensures effective telephone communication and documents messages

Coordinates all EMR/medical record activities

Collects and post payments and ensures safety and security of all monies

Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow

Performs insurance eligibility verification and obtains prior authorization as needed

Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered

Performs appointment confirmation telephone calls

Completes required in-services

Participates in the development and implementation of patient satisfaction improvements

Makes referrals to other medical care team members when needed

Physical Demands and Working Conditions:

Standing, sitting, walking, bending (45-90 degree angles) are required

May require stair climbing

Must be able to communicate clearly to customers in person and over the telephone

Hearing must be adequate to perform duties

Normal visual acuity necessary to perform duties

May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment

 Must be able to read and write to fulfill job description

Must be able to prioritize and cope with stress in a positive manner

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job.  The incumbents may be requested to perform job related tasks other than those stated in this description.

Job Requirements

See above
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran