Patient Access Special - PRN in Galax, VA at Twin County Regional Healthcare

Date Posted: 9/24/2020

Job Snapshot

Job Description

Twin County Regional Healthcare

The Patient Access Specialist purpose is to interview patients or family members to obtain accurate demographic and financial information, explain consents, distribute patient education hand-outs and explain their contents, obtain consent and responsibility signatures and answer any questions the patient or family member may have.
Qualifications:
Education and Experience:
High school diploma required; advanced education preferred.
Proficient in use of software programs.
Excellent customer service and telephone skills a must.
Responsibilities:
Customer Service—Meet and greet patients and families.
Obtain accurate demographic and financial information.
Explain treatment and responsibilities forms.
Verify insurance benefits, eligibility, and obtain insurance authorizations when necessary.
Obtain patient’s orders and requests. Review each for proper diagnosis.
Uses interpersonal skills in dealing with co-workers, patients, and families.
Participates in department meetings and attends all other required meetings.
Collect deposits, co-pays, and deductibles. Obtains authorizations when necessary.
Maintains log.
Educates patients/families regarding patient rights, advance directives, and distributes patient guides.
Provide coverage for switchboard duties when necessary.
Physical Demands and Working Conditions:
Ability to work 12 hours shifts required, day or night.
Must be able to lift up to 50 pounds.
Must be able to sit long periods of time.
Work requires physical ability such as walking, standing and bending.
Must be able to talk and listen in order to communicate with patients.
Must be able to read and write effectively.

Job Requirements

See above
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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