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Patient Services Rep Part-Time in Dodge City, KS at Western Plains Medical Complex

Date Posted: 12/5/2018

Job Snapshot

Job Description

Western Plains Medical Complex

  • The Patient Service Rep. establishes and maintains quality customer service by providing customers with information about billing, services, and various other hospital programs--in person, over the telephone or in writing.
  • Responds to all patients waiting for the admission process, completes appropriate forms, obtains proper signature(s), advises patients of rights and responsibilities, and collects deductible and co-pay amounts as applicable.
  •  Prepares and processes patient accounts to insurance companies and assists the business office staff with accurate and complete patient record keeping by entering and updating all customer information.
  • Ensures customer satisfaction by courteously responding to billing inquiries, researches account and acts as liaison between insurance companies and patient, and properly records all account tracking.
  • Assists in maintaining orderly office activities by performing clerical duties including filing, typing, record storage, and similar responsibilities.
  • Promotes an environment that encourages team building by being cooperative and courteous with ancillary departments and assisting other Business Office employees with the completion of their responsibilities.
  • Responds to all CODES in accordance with the Business Office Safety Plan to ensure the safety of all staff, patients and visitors.
  • Refers deviations of policies and procedures to supervisor.
  •  Attends various meetings and seminars as may be required; and is required to work what ever shift the Director of the Business Office requires of them must have strong math skills.
  • Performs other duties as assigned.

Job Requirements

Experience Required: Three years experience in admitting functions preferred.

High School Degree required

 Bilingual Strongly Preferred


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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